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Refund Policies

Quilter’s JEM, LLC strives for 100% satisfaction for their customers. In the event that a product must be returned there are a few requirements in order for us to provide a timely and convenient refund to you.

Products need to be :
Returned within 30 days of purchase
In the original packaging
In original condition
With a copy of the receipt

Please contact us before sending a return, so that we can expedite your refund as quickly as possible.

Sale items, books, and patterns are not eligible for a refund.

Shipping costs on returns are the customer’s responsibility, Quilter’s JEM, LLC is not responsible for return shipping costs.

Send Returns to:
Quilter’s JEM, LLC
1525 Central Avenue NW
East Grand Forks, MN. 56721

Damaged Goods Policy
It is unlikely that our products will be damaged during shipping, although in the event that you received a damaged item, please email us at quiltersjem.com and we will send you a return shipping label. When available, we will replace the item with an exact match to the buyer at no additional cost. If an exact match is unavailable, we will do our best to replace it with a similar item.

Please include:
A copy of the receipt
Your email address
Your shipping address
Your phone number

Quilter’s JEM, LLC Policies are Subject to Change.